- Target customer definition
- Value propositioning
- MVP Development
Connecting Your Offering To The Right Customer
Do your sales seem to be suffering? Are you offering an amazing, well-developed product that just doesn’t seem to be catching the attention of your target-audience? Uncovering why sales are low may require both some introspection to clearly identify what value you offer to potential clients, as well as a deep dive into the experience of said customers to understand which of their needs are not being addressed and how you can better serve them. We will work with you through:
Explore Our case Studies
A thorough cross-analysis of company processes with a customer-centric approach to improvement led to a 27% cost remediation for this telecommunications company. By defining the value attached to every action of their service team, we helped save time, money and the damage of repeatedly disgruntled customers.
Key interpretation of customer insights and a strong understanding of financial implications on KPIs led to a 45% lower churn rate and $4M in added annual profit for this bank.
This company’s perceived employee turnover issue proved to be a much more foundational concern of organizational strategy and planning.
